Recently, a customer came to First City Monument Bank (FCMB) in Wuse 2, Abuja and stole a phone belonging to a staff. With the help of security cameras installed in the banking hall, the operatives of the Halogen Security Company, attached to the bank, traced and revealed the identity of the customer in question.
It is unfortunate that since then, the bank is yet to take action against this very customer in order to recover the phone and that has given the rest of the customers a bad name.
I am one of the customers operating with the same bank and the branch in question is where I transact banking business. However, I am not happy with the way the staff members now look at us customers because of the incident in question.
The staff are now scared and uncomfortable having customers around them and may be looking at every customer that comes to their branch as a potential criminal.
Last week, I visited the same branch to make inquiry and immediately after sitting down, the customer’s care representative that was to attend to me removed her phone from the table and put it in her bag in my presence; I was neither angry nor surprised because I am already aware of the issue that impelled her action.
I want to call on the management of the bank to pursue the culprit and recover the phone to save the entire customers of the bank from embarrassment. I can help with this, the bank should kindly provide me with the needed information about the customer and within a short period of time, I shall get to him and get the phone back to the owner after handing him over to the police.
Awunah Pius Terwase,