The Zonal Manager of the Nigerian Postal Service (NIPOST), Adoyi Onyeke Simon, on Thursday, declared that the global postal sub-sector has not remained the same since the introduction of Information Communication Technology, adding that ICT has disrupted the makeup of the conventional postal stream and its delivery model.
Adoyi, who was speaking at the maiden edition of the Ibadan Zonal Customer’s forum of NIPOST which held at the General Post Office Complex, Dugbe, Ibadan, reiterated that ICT brought about new opportunities and threats, adding that NIPOST has leveraged on the benefits of ICT to develop itself.
“What is news, however, is the fact that today, the narrative has changed. NIPOST as a responsive entity has taken advantage of the new ICT to enhance her operations and launch an array of new products and services for customers’ benefit. Of course, we can all attest to the fact that today, unlike what obtained in the pre-ICT days; digitally savvy customers can remain within the confines of their homes to track and trace their items courtesy the new digital platform we have aligned our operations with,” he said.
The customers’ forum is the first since the zone came into existence in 2017 and it is a platform for the zonal management of NIPOST to meet physically with selected customers in all towns which cut across the zone, as a veritable platform for cross-fertilization of ideas for a more robust operational and delivery strategy that is of mutual benefit.
He explained further in order to utilise ICT channels for effective service delivery, NIPOST has introduced into the postal market some new game-changing digital products which include POS electronic money transfer, E-commerce and logistics, address verification system (AVS) and Digital Addressing System (DAS) among other channels.
According to him, NIPOST as a government agency has well over 5000 postal facilities across the country where postal transactions take place daily. “Our reach and physical presence in the nooks and crannies of the nation made us one of the most visible federal institutions and the most preferred in the postal sub-sector for public and private business partnership.
“I want to seize this opportunity to assure you that we have redesigned and rearranged our mail routing systems to enhance the effectiveness of delivery of all categories of mail items in line with international best practice. In NIPOST, we are constantly aware that customers are our strength and greatest assets and deserve quality service delivery,” he stated.
He concluded that the organisation engages in periodic self reassessment and operational reviews that would guarantee value-added services to satisfy the needs and aspirations of customers.