This is just as he declared that the authority is now a subscriber to the Airport Service Quality Program (ASP) an International Civil Aviation Organization (ICAO) program that uses data gathering to help the agency measure its passengers reactions to all levels of its operations to help them improve on services.
Yadudu noted that the Executive Order on the Ease of Doing Business has broadened the horizon for the airport authority in entrenching safety and seamless facilitation.
Captain Yadudu while speaking on the benefits of the executive order said,”Efficiency. If you want to manage how you spend your time at the airport, the order will help out. it would help the agency save money and it would enable us (FAAN) have prudent use of our resources. It will enable us know how to react to customers and stakeholders and give us a better understanding of how to serve them better.”
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According to him, as part of efforts to provide passenger a satisfactory experience at the nation’s airports, FAAN has subscribed to an ICAO Program on Airport Service Quality that would aid the agency improve on service.
His words:”FAAN has also subscribed to and has paid for an ICAO Programme, the Airport Service Quality Program(ASP) which will help the agency measure our passengers reactions to all levels of our operations.
“Airports all around the world are part of this program and we decided to join to aid us in measuring what we do, using it to improve where needed and compete favourably among the comity of nations. Every six months, an independent and impartial judge in ICAO rate us based on the data we provide from the passengers who answer simple questionnaires posed at them.”
and then