DUBAI-based Emirates Airlines has been voted ‘Best Airline Worldwide’ for the eighth consecutive time by the Business Traveller Middle East Awards 2021.
The airline also took home accolades for ‘Airline with the Best First Class’ and ‘Airline with Best Economy Class’.
The wins, the airline said, “demonstrated its strategic approach to continuously improving the onboard and on ground experience, offering a safe customer journey across all touchpoints, leaving no detail behind, while ensuring it meets evolving customer expectations during the most challenging period the air travel industry has experienced.”
To maintain its industry leadership, the airline has equally doubled down on its digital approach to modernize the air travel experience by fully launching and scaling up its biometric path and touchless check-in, providing further assurance and meeting the evolving expectations of customers for a safer, contactless travel experience.
When it comes to protecting customer travel plans, the airline has also expanded initiatives to offer greater assurance and flexibility for a stress-free experience.
According to the airline; “Customers now have more protection when they plan and rebook their trips with a seamless rebooking experience should their circumstances change for up to 36 months. On the Skywards front, Emirates has extended its members’ tier status until 2022, and continues to roll out more ways to earn miles, including online and retail shopping, as well as co-branded credit cards and other brand tie-ups.
“When customers are ready to get back into the skies, an elevated onboard experience awaits them across every cabin class. True to its ‘Fly
Better’ promise, Emirates continued to invest in the onboard experience in spite of pandemic challenges.”
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