Eko Electricity Distribution Company (EKEDC), in a bid to meet its strategic direction of ensuring quality customer satisfaction, commissioned a new customer complaint unit at Lekki in Lagos.
This is contained in a statement issued by Mr Godwin Idemudia, the company’s General Manager, Corporate Communications and made available on Monday.
According to Idemudia, the new customer complaint unit is part of several efforts made by the company to improve its services and accomplish 100 per cent customer resolution.
He said: “Residents in the area often complained about the proximity of the Lekki district office and how it discourages them from laying complaints.
“Our reaction to this was to bring our services closer to them, so this New CCU is a symbol of our commitment to our customers and to the improvement of our services.”
The EKEDC’s spokesman said the office was unveiled by the EKEDC Managing Director, Mr Adeoye Fadeyibi.
Idemudia quoted Fadeyibi said in his remarks that the company plans to open nine customer complaints unit’s in 2019 with the next one scheduled for Parkview Estate, Ikoyi, Lagos State.
Fadeyibi said: “The goal remains the same, to be the leading customer-centric utility company in Africa, we plan to use this initiative to get closer to customers and listen to all their complaints.
“Be it outrageous billing or faulty equipment. Feedback is important to us because it is needed for us to improve the quality of our services.”
Idemudia also used the opportunity to wish there teeming customers a wonderful festive season and urged them to pay their bills on time in order to avoid interrupted power supply.
The CCU was situated at plot 96, block 78-80, Admiralty Way, Lekki Phase 1, Lagos State.