In view of the movement restrictions to curb the spread of the COVID-19 pandemic, the Nigerian Electricity Regulatory Commission (NERC) has constituted a ‘NESI Situation Room’, aimed at mitigating the risk of service disruptions in the electricity industry.
Also, the Commission issued a “Directive on Continuity of Service in NESI” to all operators in the electricity industry with a view to ensuring that their respective service continuity plans are immediately activated.
The Commission in a statement uploaded on its website said the plans included contingency arrangements to accommodate essential staff on-site; health and isolation facilities for a localized outbreak of COVID-19; provision of vital resources including food, medical supply, and other essentials.
These also include: emergency sourcing of essential spare parts and consumables; plans for monitoring of critical assets and other infrastructure; arrangement for early clearance of technical faults and alternative channels for engaging with customers.
The Commission also urged electricity customers to use its various customer care contacts to lodge complaints with emphasis on prolonged power outages.
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“In support of the functions of the “Situation Room”, the general public is hereby advised to use the following channels of communication to directly contact the Commission on customer care issues, with emphasis on prolonged outages of power supply,” the statement read.
The ‘situation room’ is led by the Commissioners, top management staff of the Commission and the System Operator.
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