Oyo State Health Insurance Agency (OYSHIA) has told health providers under the scheme to ensure that, through the provision of good patient care and courtesy reception, they market the health scheme to reduce out-of-pocket spending on health in the state.
OYSHIA’s director, Technical Operation, Mrs Jolayeni Ayodele, gave the charge at the agency’s training for its providers on Nexusinsure, a new software the agency is soon commencing its adoption for its operations.
She stated that reports reaching the agency indicate that some enrollees on the scheme are made to wait for long before they get treated or are poorly treated by the medical record office in some in hospitals under the scheme.
Mrs Ayodele declared “if there is no courtesy, people will not accept the scheme. It’s the way you treat people that will make them accept the scheme.
“There is a lot of complaints. Even when they do not come with an identity card, the enrollee list can be checked to ensure they could assess care.
“The waiting period has to reduce, it is part of the reason they are paying. The programme is all out to ensure people can access good healthcare services.”
Mr Babatunde Agbaje, the consultant to the agency, said that electronic information gathering is at the heart of insurance.
According to him, through the Nexusinsure, the agency will be able to gather information about diseases and people seen under the scheme, ensure healthcare provider do not lose their clients and ensure the patients get better healthcare services.
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