NCC is committed to protecting rights of telecom consumers–official

The Nigerian Communications Commission (NCC) has reiterated its commitment toward the protection of telecom consumers’ rights in the country.

Alhaji Abdullahi Maikano, the Director, Consumer Affairs Bureau of the NCC gave the assurance on Thursday in Kano during the Commission’s 86th edition of Consumer Outreach Programme.

Maikano, represented by a Deputy Director, Alhaji Ismail Adedigba said the Nigerian Constitution provided a number of rights to all citizens which are inalienable.

“The Commission’s major focus in discharging its function is to ensure that the telecoms consumer is well protected, informed and educated.

“The commission has developed series of initiative with the main goal of empowering consumers with appropriate information that will ensure that their rights are not only protected, but their choices provide them with value for money.

“The event is one of our initiative to bring together telecom consumers in the urban areas with the network operators and the NCC to discuss, proffer solutions to customer related issues.

“The forum seeks to educate the consumers and stakeholders on contemporary issues generating interest in the industry.

“It also serves as a feedback mechanism for the commission in making regulatory intervention for the benefit of the consumers, the service providers and the industry as a whole,” he said.

He said the consumers as target beneficiaries of all their activities, make them to enjoy primary focus by ensuring that they get good quality of service, value for money spent, timely and fair redress of complaints.

“The rights include but not limited to; the right to receive correct information on services they subscribed to, the right to be provided with clear, complete and accurate information,” he said.

Some of the telecom service providers in their separate remarks assured the NCC and their customers of more effective service delivery and fair redress of complaints.

The theme of the 86th edition of the consumer outreach programme is ‘Information and Education as a Catalyst for Consumer Protection’.