THE National Hajj Commission of Nigeria (NAHCON) has set up an eight-man committee to review the services offered to Nigerian pilgrims at the Mina during the just concluded hajj season.
According to a statement by the Deputy Director, Information and Publication at NAHCON, Mousa Ubandawaki, the decision is part of the resolution adopted after a meeting between NAHCON, states’ Muslim pilgrims welfare boards and tour operators held at the commission’s in Makkah.
The committee, which was inaugurated by the commissioner in charge of policy personnel management and finance (PPMF), Alhaji Nura Hassan Yakasai, on behalf of the chairman of NAHCON, Alhaji Zikrullah Hassan, is to address alleged poor services rendered to Nigerian pilgrims in Mina and Arafat during the just concluded hajj.
Members of the committee, headed by the secretary of the commission, Dr Abdullahi Rabiu Kotangora, include Alhaji Abdulkadir Oloyin, Assistant Director in the Office of the Chairman and Malam Ishaq Jae of the Saudi Liaison Office.
The statement said the committee is to “review the 2023 Hajj Masha’ir services provided by Company of Muttawwifs for African Non-Arab countries; establish the services provided as contained in the contract for all packages; establish services not rendered.
“Establish services poorly rendered; seek compensation/refund, as the case may be; and recommend mitigation strategies for future exercises.”
According to the statement, the committee is to aggregate all the complaints from the NAHCON, states and tour operators during the Masha’ir for onward submission to the Saudi Arabia Deputy Minister of Hajj and Umrah for necessary action.
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