The Deputy Managing Director (South) of Access Bank Plc, Chizoma Okoli, has reiterated that customers are the driving force behind the bank’s success, which informs its customer-centric operational approach.
Okoli said this on Thursday at the bank’s customer engagement forum, themed, ‘Breakfast With Chizoma,’ at Jogor Events Centre, Ibadan.
She said, “At Access Bank, we understand that our customers are the driving force behind our success. Your trust and loyalty have played an integral role in our growth, and we are committed to continuing to provide you with exceptional service. We pride ourselves on our open communication, meaningful dialogue, and mutual success.
“We recognize the challenges that businesses have faced in recent years due to macroeconomic headwinds. However, we are confident that our strategies can help you remain afloat, and we are excited to discuss the various initiatives we have deployed to make your business easier across the globe.”
Okoli noted that the array of products and services offered by the bank aims to connect customers and businesses across the globe and to make the bank a one-stop shop for all financial services.
She added that the bank’s presence in three continents, 19 countries including 14 in Africa, and other subsidiaries are geared towards seamless transactions for its over 60 million customer base.
“We are thrilled to announce our newest collaboration with American Express, a renowned global payment platform organization. This partnership marks a significant milestone as we become the first bank to introduce American credit cards in Nigeria and West Africa. Through this partnership, we reinforce our unwavering dedication to driving progress and providing an expansive network and unparalleled support to our over 60 million customers.
“At Access Bank, we are dedicated to delivering exceptional service, fostering financial well-being, and upholding the highest standards of integrity. We invest in cutting-edge technologies, infrastructure, and training to provide customers with a seamless and secure banking experience. Our goal is to empower you to achieve your financial goals and dreams.
“We are deeply dedicated to ensuring accessible banking solutions, and our efforts extend globally to make this vision a reality. Recently, we took a significant step towards achieving this goal by establishing a new subsidiary in Paris, France, which began operations just two months ago. This subsidiary focuses on trade finance, specifically fostering trade relationships between Africa and France, with a special emphasis on the francophone African region. We firmly believe that our trade finance offerings will empower businesses to overcome the hurdles of cross-border trade, facilitating smoother transactions and fostering economic growth.
“Earlier this month, Access Bank and Standard Chartered Bank finalized agreements for the acquisition of Standard Chartered’s shareholding in its subsidiaries in Angola, Cameroon, The Gambia, and Sierra Leone, as well as its Consumer, Private, and Business Banking business in Tanzania.
“These transactions are still pending approval from the respective local regulators and the banking authority in Nigeria. Once these deals are successfully completed, our bank will become one of the top banking institutions in these countries, offering enhanced convenience to our customers worldwide.
“As a prominent full-service commercial bank, we boast a vast operational reach through a network of more than 700 branches and service outlets spread across three continents, serving 19 countries and catering to over 60 million customers.”
Bolaji Aboderin, Regional Director, South West, Access Bank, noted that the forum provides an opportunity for feedback and interaction for mutual growth.
He said, “This is part of our drive to partner with our customers for growth. Without the customers, we are not in business. So, we are partnering with customers to ensure mutual success in the business terrain. What we are doing today is to get feedback on how we can better serve our customers and how we can improve our services so that at the end of the day, it will be a win-win situation.
“We have to keep listening to our customers for us to get better because we are here to service their needs. We may have some hybrid of products which we think will service the generality of customers, but there are instances where we need to probably locate it to the specific environment and needs of the customer.”
The forum also featured the resolution of customers’ complaints and presentations on the different offerings of the bank, including Access Africa, Hydrogen PoS, Coronation, Emerging markets, pension services, etc.
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