FIRST Bank, Nigeria’s premier financial institution has launched its fourth digital Xperience Centre at Banana Island, Ikoyi, Lagos State.
The lender has been at the forefront of innovation, providing digital financial services and has also made a conscious effort to leverage emerging technologies to improve service delivery.
Stakeholders believe the future of banking is interwoven in the unique digital experience that enables people to connect whether they have feature phones, smartphones, 21st century gadgets and devices. This guarantees convenience and seamless transactions.
The event, which took place on Wednesday, March 20th, 2024, had Dr Adesola Adeduntan the Chief Executive Officer of FirstBank Group leading some of the management team members to launch the digital Xperience Centre.
Giving his remarks at the event, the CEO of FirstBank Group said “What we are commissioning is a World-class digital Xperience Centre where residents and non-residents who have access to this prestigious estate, will have the opportunity of carrying out their banking transactions without human intervention. It will also enable world-class services to the high-net worth individuals in the estate.”
He added that the feedback from the three previously established digital Xperiencecentres has been good, and the expectation is that the high-net worth individuals residing in Banana Island, Parkview Estate and the environs can experience unique digital financial services. DrAdeduntan cited the example that in all the digital Xperiencecentres of First Bank, cards can be issued within three minutes.
In a WebTV interview monitored in Lagos, MrCallistusObetta the Group Executive, Technology, Digital Innovation & Services, FirstBank, said it will serve as a conducive environment for customers to do their transactions through smart screens, smart ATMs, cash deposit machines with 24hr service delivery. The goal according to him is to expand the digital financial services of First Bank across the country.
MrChumaEzirim, the Group Head, eBusiness and Retail Products, First Bank, also providing insight on the digital Xperience Centre to WebTV, said it was part of the strategy to take digital services to the doorstep of customers.
He said, “Our strategy is to roll out more digital XperienceCentres to all the locations in the country our bank has presence. More importantly, our priority is to provide solutions that enables our customers to transact from the comfort of their homes.”
Meanwhile, the bank has rewarded six of its customers with N1 million each in the fourth and grand finale of its ‘Win Big Promo’ draw, which started in October 2023.
Winners from all groups across the six geopolitical regions of Nigeria were randomly picked in the draw, held at the bank’s head office in Lagos on Wednesday.
The N1 million winners are BakareOmoleye from the south-west; Saidu Mohammed, north-east; Ahmad Salisu from north-central; EmovonObosohan, south-south; Ahmadu Musa, north-west; and Ogbo Pamela from the south-east geopolitical zone.
Adesola Adeduntan, appreciated the customers for their partnership and patronage over the years.
Adeduntan was represented by IniEbong, the bank’s executive director of treasury and international banking.
He said the promo is a savings account acquisition drive, designed to reward new and existing savings account customers for making incremental deposits and savings amongst other transactions on their first bank account.
Adeduntan said the initiative is aimed at reiterating the long-standing commitment of the bank to put its customers first by rewarding the savings account holders for their loyalty.
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