FCCPC interfaces with DisCos over prepaid meter phase out

In a bid to protect consumer rights, the Federal Competition and Consumer Protection Commission (FCCPC) has initiated discussions with Ikeja Electric Plc and other electricity distribution companies (DisCos) to address ongoing concerns regarding the phase-out of Unistar prepaid meters.

The Commission stated that, in light of widespread consumer complaints, it is mandated to ensure that consumer rights are protected.

According to a statement by Ondaje Ijagwu, Director of Special Duties (& Strategic Communication), recent announcements by Ikeja Electric indicated that the Unistar prepaid meters, first deployed over a decade ago, will no longer be supported as of November 14, 2024, due to technological upgrades and the Token Identifier (TID) rollover issue.

“The FCCPC has observed rising anxiety among consumers over potential financial burdens, particularly whether they will be required to cover the cost of replacement meters.

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Additional concerns include the possibility of consumers being subjected to arbitrary estimated billing during this transition, which would violate existing regulations.

“These concerns have been exacerbated by inadequate communication from the DisCos about the phase-out process, leading to uncertainty and distrust.

“In line with its mandate to protect consumers and promote fairness in the Nigerian marketplace, the FCCPC is actively engaging key stakeholders, including the Nigerian Electricity Regulatory Commission (NERC), the Nigerian Electricity Management Services Agency (NEMSA), and the eleven DisCos. The goal is to ensure the metering process is transparent and accountable while safeguarding consumer interests.

“The FCCPC is working with Ikeja Electric and other stakeholders to clarify the phase-out process and ensure that DisCos bear the cost of replacing phased-out meters, without imposing additional charges on consumers.”

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The statement further noted that the Commission will ensure that “DisCos comply with regulatory guidelines, preventing consumers from being unfairly charged or subjected to estimated billing.”

Additionally, the FCCPC will increase efforts to educate consumers on their rights, particularly regarding metering and electricity billing, to prevent exploitation.

“The FCCPC is committed to preventing any disadvantages to consumers during this meter upgrade. This intervention is aimed at ensuring fair treatment for Nigerian consumers and maintaining access to essential services like electricity.

“The Commission will continue to advocate for Nigerian consumers and ensure that service providers, including DisCos, act in a consumer-friendly, fair, and transparent manner,” the statement concluded.