The Chief Executive Officer of Esheza Autos, one of the leading automobile firms in Lagos State, Miss Marian Esheza Eshokhai, has insisted that the the trust that she established with potential customers have brought her this far in the automobile business.
Eshokhai made this known during a media parley with Tribune Online at the firm’s headquarters in Lekki on Saturday.
According to her, the success in automobile sales is not only dependent on the caliber of the products but also on connections made with prospective buyers.
Having come to terms with these basic ideas, Eshokhai set out to create meaningful relationships based on honesty and trust rather than following the conventional transactional model.
Speaking, Eshokhai said, “Recognizing that people are not merely consumers but individuals with unique needs and aspirations made me imbide empathy and understanding.
“By taking the time to listen attentively and empathize with their concerns, I sought to foster a sense of genuine rapport built on mutual respect and understanding.
“Embracing emotional intelligence as a cornerstone of my approach, I endeavored to create an environment where customers felt valued and understood. Whether through personalized recommendations or thoughtful gestures of appreciation, I sought to demonstrate my commitment to their satisfaction beyond the confines of a transaction,” she stressed.
By prioritizing transparency and integrity in every interaction, the young automobile boss said she aimed to lay the foundation for enduring relationships grounded in trust and mutual respect.
“I sought to instill confidence in the minds of potential customers, reassuring them that their best interests were always at the forefront of my priorities,” she said.
and then