The Nigerian Electricity Regulatory Commission (NERC) has instructed eleven electricity distribution companies (Discos) to reimburse customers incorrectly billed at the revised rate by April 11, 2024.
According to a statement signed by Mr Abba Terab, the DGM of Market Competition and Rates at the commission, released in Lagos on Saturday, the refund must be facilitated through energy tokens, with evidence of compliance filed by April 12.
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NERC directed all Discos to offer clarity to affected customers and implement the following measures:
Maintain only the newly approved Band A feeders listed in their April 2024 supplementary orders for vending to prepaid customers and billing for postpaid customers.
Publish on their websites the schedule of approved Band A feeders affected by the rate review.
Establish a portal on their website by April 10, 2024, enabling customers to check their current Bands using their meter or account numbers.
Refund customers incorrectly billed at the new rate through energy tokens by April 11, 2024, and submit evidence of compliance by April 12, 2024.
The Commission emphasized its commitment to monitoring compliance and providing support to stakeholders as needed.
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