According to the company, in 2017, Delta’s mainline operation saw 85.94 percent of flights arrived within 14 minutes of the scheduled arrival time, the industry’s widely used definition of on-time.
“We are extremely proud of what Delta employees have been able to accomplish in service to our customers to drive a safe and reliable global operation. The results reported by FlightStats are humbling and yet another proof point that Delta employees worldwide are redefining operational excellence. Hats off to all Delta employees who come to work every day looking for ways to make meaningful improvements to the airline and continue to differentiate ourselves from our competitors”, Gil West, Delta’s Executive Senior Vice President and Chief Operating Officer declared.
The airline was also recognised as North America’s most on-time major carrier, a title that takes into account the Delta Connection regional operation.
Delta flies more than 180 million customers annually on approximately 5,000 daily mainline and Delta Connection flights
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