The Federal Capital Territory Administration (FCTA) has stated that it is in the process of digitising its operations, urging staff to embrace digital skills to align with its future initiatives.
The administration also warned its staff against lateness, indolence, and mediocrity. However, it emphasised that it will continue to recognise and reward deserving staff who strive for excellent service delivery.
Mr Olusade Adesola, the Permanent Secretary of FCTA, made this declaration on Tuesday in Abuja during a one-day TED talk and induction of nodal and focal officers of Servicom.
This event also marked the kickoff of the 2023 Customer Service Week, which spans four days.
Mr. Olusade, represented by Mr. Augustine Ugafor, the Director of ICT in the Administration, mentioned that the Servicom officers within the Administration play a crucial role as they monitor the activities of all Secretariats, Departments, and Agencies (SDAs).
This is to ensure that they fulfil their mandates and remain accountable to FCT residents.
He stated, “The Head of Service has mandated all MDAs to digitise their operations by the end of December 2025.
We are actively working towards this goal, and soon you will witness its impact. Those lacking such skills may find it challenging to operate.”
“We will organise specialised training in collaboration with your directors, preparing you for the changes ahead.”
“The FCTA is committed to delivering quality services to all Nigerians and foreigners residing in the FCT. This is achievable if we all embrace due diligence in our duties.”
“We will continue to recognise and reward staff who demonstrate exceptional commitment to service delivery.
However, tardiness, indolence, mediocrity, and delays in official matters can no longer be tolerated. We urge everyone to be more diligent.”
Mrs Funmilayo Kayode, the FCT Servicom Director and Nodal Officer, emphasised the theme of Customer Service Week, ‘Team Service,’ and cautioned staff against working in isolation.
“We can achieve more when we work as a team rather than individually.
Teamwork is crucial, especially with our new president emphasising renewed hope. It requires collaboration for our nation to progress.”
“The purpose of this event is to induct our nodal and focal officers as Servicom officers in various SDAs. This will ensure efficient service delivery.”
“The ministerial Servicom unit has organised a 4-day enlightenment rally to commemorate customer service week, commencing today.
It aims to create awareness about the importance of teamwork in providing effective and efficient service delivery in all government organisations.
Let’s channel our enthusiasm towards greater commitment to serving the people.”
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