Delta Airlines has announced that it will be rolling out several technology innovation that will transform the future of travel from this year and beyond.
The innovation, one of the world’s largest tech stage, according to Delta Airline’s Chief Executive Officer, Ed Bastian include: transformation of the Fly Delta, Parallel Reality display screens, captivating entertainment options, full-body wearable exoskeletons and an AI machine learning operations platform.
Ed Bastian said: “Delta Airlines is transforming its popular Fly Delta app into a digital concierge that anticipates customer needs, offers convenient services like a ride to the airport and delivers thoughtful notifications, keeping customers moving seamlessly on their journey.
“Customers tell us they want Fly Delta to become their ‘home base’ for managing their travel day. That’s why we’re evolving the app to become the ultimate travel companion for all points of your journey with an eye on expanding the convenience and value of using miles as a form of payment for services with Delta and partners, throughout.”
Speaking at a recent technology show, Bastian had shared the airline’s plans to take a big first step in building its digital concierge by deepening its industry-leading partnership with Lyft.
He said, offering customers multiple points within the Fly Delta app to link Delta SkyMiles and Lyft accounts will make it easier for customers to earn miles during Lyft rides. Other features being explored include: providing estimated arrival times powered by Lyft, testing a dedicated premium Delta-Lyft experience at some of the busiest US airports, and offering the option to pay for rides using miles.
This came as the airline has announced that it will invest more than $100,000 into The International Small Group & Tree Planting Programme (TIST), a programme that supports subsistence farmers in countries such as Kenya and Uganda to reverse the devastating effects of deforestation, drought and famine through tree planting and conservation farming.
The investments were announced as part of Bastian’s opening CES keynote address, during which he discussed how Delta is transforming the future travel experience for customers across all points of the journey through technology and innovation.
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