“The fire overwhelmed them and they ran while they were on fire until they fell metres from the incident,” he said. “The scene was terrifying.”
Prime Minister Mostafa Madbouly announced from the station that the incident would be investigated and anyone found responsible held to account.
Egypt has one of the oldest and largest rail networks in the region and accidents causing casualties have been common. A train collision in Alexandria killed more than 40 people in 2017.
Egyptians have long complained that successive governments have failed to enforce basic safety standards for the railways.
Student Ali Ramadan said he had suffered burns and injured his foot when he ran into a concrete bench on the crowded platform.
“I don’t know when these train accidents will end They told us they got millions of dollars’ worth of new locomotives and trains, and people are still dying because of train accidents.”