In this interview, Rachael Giwa, a renowned Tech HR expert, elaborates on how technology and human intuition can seamlessly merge to redefine the future of HR.
Rachael, your background in both technology and human resources uniquely positions you in this evolving landscape. Could you paint a picture of the symbiotic relationship between HR and technology today?
Absolutely. We’re at a pivotal juncture where technology isn’t just an adjunct to HR but is shaping its very core. We’re utilising data analytics, AI, automation, and collaboration tools, not as replacements for the human element, but as enhancers. This fusion empowers HR professionals to drive innovation, elevate employee experiences, and be key contributors to organisational growth in our rapidly changing business ecosystem.
Speaking of data analytics, how can HR strategise its use for tangible outcomes, especially in talent acquisition?
Data is revolutionising how we approach talent. Through machine learning, we can predictively match candidates with roles. By harnessing technology, HR can refine talent acquisition, ensuring not just efficiency but also precision. This is especially critical when you’re in the hunt for specialized tech talents – where the right match can mean a world of difference.
As we talk about streamlining, automation inevitably comes up. How can HR leverage automation without losing the personal touch?
Automation, when used judiciously, elevates HR. Tasks like payroll and benefits administration become error-free and swift. But the real value lies in the time it frees up for HR professionals. Time they can invest in strategic, human-centric initiatives, reinforcing that while processes can be automated, genuine human interactions and relationships cannot be.
Employee development seems to be another arena ripe for technological integration. How can HR professionals ensure technology aids and not impedes this?
The key is balance. Virtual learning platforms, AI feedback systems, or online mentoring don’t replace but supplement traditional methods. They offer flexibility, immediacy, and a wider range of resources. Technology here acts as a facilitator, enhancing individual growth while simultaneously benefiting organisational progress.
Rachael, diversity and inclusion are paramount in today’s world. How can technology assist HR in championing these values?
Brilliant question! Technology is our ally in fostering a more inclusive workspace. With AI, we can analyse job descriptions for biased language or track workforce demographics to pinpoint areas where diversity is lacking. Algorithms can also help us identify and rectify unconscious biases during the recruitment process. Then there are platforms specifically designed to support neurodiverse employees or those with disabilities. Essentially, technology allows us to level the playing field and ensure everyone has a voice and a seat at the table.
With rapid technological advancements, there’s always the challenge of adapting to the new. How can HR ensure that employees aren’t overwhelmed but rather empowered by technology?
That’s the million-dollar question, isn’t it? It all boils down to the human touch in the tech rollout. Comprehensive training sessions, user-friendly interfaces, robust support systems, and feedback loops are essential. Also, it’s crucial to understand that tech is not a one-size-fits-all. Customisable solutions that cater to individual needs can make technology feel less like a challenge and more like a personal assistant. At its core, it’s about ensuring that technology serves us, not the other way around.
Remote work, a trend now almost a norm, poses unique challenges. How can HR optimise collaboration tools in this context?
Collaboration tools are the lifelines of the modern and distributed workforce. The role of HR is to ensure these tools are intuitive, comprehensive, and inclusive. They must bridge distances, ensuring teams, no matter where they are, feel connected, and engaged, driving organisational synergy and growth.
As we wrap up, let’s touch on a pivotal aspect: The irreplaceable human factor in HR. How do you foresee its coexistence with ever-advancing tech?
Technology is a tool, an enabler. But it’s the human touch that understands, empathises, and drives culture. HR professionals are the architects of organisational well-being and innovation. Technology augments our role, but the essence lies in understanding and nurturing human potential. It’s this interplay between technology and human intuition that will shape the future of HR.