STANBIC IBTC Pension Managers have reassured its clients of unwavering commitment to the vision statement of the company: “To secure the future of pension contributors through innovative solutions that empower them to retire well.”
Speaking in reaction of a video currently circulating online showing a client at one of Stanbic Pension Experience Centres who appeared distressed, Olumide Oyetan, Chief Executive of Stanbic IBTC Pension Managers, while noting that the company has successfully resolved the concern and processed the benefits of the client within the established timeline, reassured client of commitment to client.
Oyetan said: “Our dedication to providing top-tier pension fund administration for both private and public sector employees is evident through our focus on timely payments and effective investment strategies.
“Currently, we disburse about N7 billion monthly to almost 80,000 retirees and have paid over N1.3 trillion to retirees since the inception of the Contributory Pension Scheme. With shareholders’ funds exceeding N60 billion, Stanbic IBTC Pension Managers is far above the regulatory minimum of N5 billion and well positioned to support our clients in achieving a secure retirement.
“Our priority is prompt payment as it ensures our clients’ financial security in retirement. With a network of 40 branches nationwide, we guarantee accessibility to our services and support at the convenience of our clients.
“We deeply appreciate the feedback from our clients and are constantly refining our services to better meet their needs. Our focus on integrity and transparency reinforces our reputation as reliable partners in retirement planning, allowing our clients to focus on enjoying their retirement without financial concerns.
“Furthermore, Stanbic IBTC Pension Managers offers value-added services such as personalised financial planning advice and retirement planning tools. Our digital platforms, including mobile apps and online portals, enable clients to monitor their accounts and track their funds’ growth conveniently, empowering them to make informed financial decisions.”
Stanbic IBTC Pension Managers also emphasised effective communication, utilising multiple channels, including a 24/7 multilingual call centre, to ensure clients can easily reach out for support and information.
This commitment to open communication reflects its understanding of keeping clients informed and engaged.
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