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FCTA trains workforce on service delivery

Lawrence Bajah
Ground rents debt: Asokoro, Maitama to pay N3.1bn to FCTA, FCTA staff sit for exams, Ishola Michael - Bauchi North-Eastern district of NRC commences 5km passengers, students train shuttle in Bauchi In its gradual reintroduction of train passengers shuttle in the ongoing revamping of the rail sector, North-Eastern District of the Nigerian Railway Corporation (NRC) on Monday test run a five kilometer rail shuttle from Bauchi to Inkil along the Bauchi-Gombe rail line mainly for passengers and students on excursion on the line. The disclosure was made by the Railway District Manager of NRC, Mr Aliyu Mainasara, during the unveiling of the rail line services in Bauchi during which the RDM, management team and passengers were conveyed from the Bauchi station to Inkil Community and back to the main station in Bauchi. While speaking at the occasion, Aliyu Mainasara pointed out that the Services will run from Monday to Saturday three times in a day with a token of N200 per trip from Bauchi station to Inkil Community stressing that each trip will be accompanied by security personnel to protect passengers and their belongings. According to him, "The train has the capacity of conveying between 70 to 100 passengers with comforting facilities on each trip". The RDM however said that full services will commence on Monday, September 5, 2022 with daily and monthly schedules saying that the North-Eastern district had not run a single train in the last seven years due to challenges posed by insecurity and vandalization of its tracks . The RDM stressed that, "The initiative will accord the citizens and children to test the rail services because there are people who don't have experience of rail services. With this, the children from schools would go for an excursion from Bauchi station to Inkil Community that is five kilometers from Bauchi station". He then assured that, "By the end of this year, we will extend the services to Alkaleri local government area of the state up to Gombe state respectively" . He also said that Engineers in the District are working on the tracks for the expansion of the scope of services to the Alkaleri Local Government Area of the state saying that, “The moment we fixed the tracks up to Alkaleri, believe me, we will start to run our trains as well as Gombe in the District". The RDM then urged stakeholders to support the initiative of the North-Eastern District office of the Corporation with credible information to ensure effective surveillance and protection of the tracks., 1200 bags of garri, FCTA task force Abuja,FCTA sites s, tandard livestock marketFCTA ban on sales alcohol, FCTA inaugurates recovery committee, FCFCTA vows to stop intending, TA honours 115 staff, Miscreants are retaking Mpape, FCTA trains workforce, FCTA inaugurates 12-Man C'ttee , Mallam Abubakar IbrahimAbuja residents call for caution, FCTA plans big for education , FCT teachers call off strike, FCTA laments low turnout, resolves to address multiple taxation, distribution of 2020 staff promotion letters, FCTA raids illegal parks. loggerhead with Permanent Secretary, FG introduces new on-street, Industrial war looms in FCTA, 2021 mass administration medicine , FCTA to shut down Jabi mall, FCTA work plan, FCTA, public schools, Bwari Area Council, furniture ,FCTA bans #EndSARS protest, street demonstrations in Abuja, FCTA, Schools, third term, demolishes, illegal, building, Abuja, Gwagwalada flood victims, illegal felling, FCTA, Churches, COVID 19, FCTA, Dangote truck, Gudu, hard drug base, suspected leaders, destroy, Flooding Outlook: FCTA vows to demolish housing estates obstructing waterways, FCTA pays N300m, Kuje council Traditional ruler

In order to ensure the promotion of accuracy, efficiency, transparency and service delivery in the public sector, the FCT Administration has commenced strategic training of its workforce on compliance with industry-specific regulations and standards.

This is coming barely a year after the launch of the SOPs, a component of the Enterprise Content Management System (ECMS) of the Federal Civil Service Strategy and Implementation Plan (FCSSIP), 2021-2025 by the Head of the Civil Service of the Federation, which is expected to culminate to the digitalisation of service processes and operations.

The FCTA has organised a  10-day training on Standard Operating Procedures (SOPs) for over 200 staff drawn from 12 Secretariats, Departments and Agencies of the Administration.

Declaring the workshop open on Wednesday, FCTA Permanent Secretary, Mr Olusade Adesola, said SOPs are globally recognised as manuals that apply step-by-step instructions as compiled by an organisation to assist personnel to perform their operational tasks accurately and effectively.

“This innovative effort by the Office of the Civil Service of the Federation (OHCSF) will strengthen service delivery efforts of the Federal Capital Territory Administration which envisions excellence, effective service delivery and citizen satisfaction.

“The FCT Administration has been one of the pioneer public institutions that were in the forefront of the Federal Government’s computerisation drive and provided a solid foundation for digitalisation of operational procedures we need to work excellently.

“The full implementation of the ECMS will set the tone for service-wide adoption of performance management, and to eventually berth the International Standard Organisation certification of the Federal Civil Service system; hence, we cannot afford to lag behind, FCTA no dey carry last”, he stressed.

He, therefore, urged the participants to accord the training all the seriousness it deserves, because the vision is not simply to document processes and procedures, but rather speaks to efficiency in the general service delivery value chain.

Earlier in a welcome address, Ag. Director, Reform Coordination and Service Improvement Department (RCSID), Dr Jumai Ahmadu, explained that twelve frontline SDAs have been carefully selected to pilot the implementation of the SOPs which will be deployed to other SDAs eventually.

Ahmadu said RCSID has had a series of engagements with the Technical Team from OHCSF to fine-tune all the processes that will enhance the proper development and implementation of the SOPs in the FCT Administration.

On his part, the Director-General Bureau of Public Service Reforms (BPSR), Mr Dasuki Arabi, commended the management of FCTA, for taking the bold step to implement some of the recommendations proffered by
BPSR, following the collaboration with the FCTA in the area of governance reforms, aimed at strengthening the institutions within the FCT, and repositioning them for efficiency and better service delivery.

He reaffirmed the commitments of the Bureau to provide necessary assistance and support to bring to fruition the reforms initiatives and guidance required to up-scale staff capacity and strengthen the agencies operating within the FCTA.

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