The Nigerian Communications Commission (NCC) has launched Telecom Campus Conversation Forum in a move to expand the scope of its consumer enlightenment programme.
NCC said the initiative was targeted at creating awareness for University students on their rights and obligations as telecom consumers as well as sensitising them on several initiatives put in place for the purpose of Consumer protection and empowerment.
Speaking at the maiden edition of the forum at the University of Abuja, the Director, Consumer Affairs Bureau, NCC, Mr Efosa Idehen, who gave an overview of the forum, talked about two key areas.
Idehen noted that the areas, which were the consumer affairs bureau mandate and the platforms of consumer education were the various consumer-centric initiatives.
“We have several platforms for carrying out consumer education to ensure that consumers are well informed and adopt the use of various mediums to pass the message across to consumers.
“We have social media platforms like Facebook, LinkedIn, Instagram and Twitter for consumer enlightenment and complaint management,” he said.
Furthermore, he listed some of the Commission’s initiatives to include: Emergency Toll-free Number 112; the NCC Consumer Complaint Toll-Free Number 622; the Do-Not-Disturb (DND) Short Code 2442, the Regulation on Forceful Subscription and measures put in place to check cases of pre-registered Subscriber Identity Module (SIM) cards.
The Deputy Director, Consumer Affairs, NCC, Hafsat Lawal, explained that the event would introduce students to all the initiatives of the NCC as regards to Consumer Protection, SIMs Registration, SIM – NIN linkage, Cyber-security and how to protect online protection amongst other things.
She said “it is our hope that today’s sensitization will encourage all of you to be more informed, educated and protected as a telecom consumer and will inspire you as – STUDENTS to amplify the voice of the Commission by informing telecom consumers of their rights and obligations.
“Our presentations today will educate you on all what you need to know about the role NCC is playing in telecom Consumer protection as well as other consumer-centric initiatives and activities designed for the benefit of Consumers.”
The Vice-Chancellor, the University of Abuja, represented by, Head of Department, Electrical Electronic Department, Dr Evans Ashigwu, appreciated the NCC for chosen the University to launch its maiden edition of Telecom Consumer Campus Conversation in Nigeria.