Kenya Airways has reacted to a viral video of an altercation between desk officers of the airline and a Nigerian passenger, Ms Omisore G over alleged delays at the Nairobi Airport.
Tribune Online reports that Nigeria’s federal government has reacted to the viral video of a verbal exchange between a Nigerian traveller and Kenya Airways agent where the latter was heard telling the passenger to “call your president.”
The Nigerian government, in a post made by Tunde Moshood, a media aide to the Minister of Aviation and Aerospace Development, Festus Keyamo, accused the airline of “inhuman treatments of Nigerian passengers in Nairobi.”
However, while reacting to the video making the rounds on social media, Kenya Airways in a statement, said the passenger threw three used at its employees.
The statement partly reads, “The guest was travelling from Lagos to Nairobi, Paris, and Manchester. On arrival in Nairobi for her connecting flight (Nairobi-Paris), it was discovered that she did not have a SCHENGEN Visa, which is a requirement for her to enter any European Union Country.
“She was offered an alternative to travel through London and onward to Manchester, which she refused.
“Upon further investigation, we have established that the video does not provide full context.
“Unhappy with this option, the guest demanded accommodation, which Kenya Airways does not provide in cases where boarding is denied due to visa requirements. It is the responsibility of passengers to ensure they have the necessary documentation for their journey.
“In a distressing turn of events, the guest resorted to inappropriate behaviour by removing and throwing 3 used sanitary pads at our employees.
“We strongly condemn such conduct. While we remain committed to delivering exceptional service, we expect all interactions to be based on mutual respect. Our employees deserve to work in a safe and dignified environment, and we do not tolerate any abuse from our employees or guests.
“The incident has been reported and is under investigation by the relevant security agencies. We are committed to taking the necessary steps to ensure the well-being and safety of our employees and guests at all times.”
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