Ecobank Transnational Incorporated (ETI) and its affiliates in Nigeria and Ghana were recently recognized at the prestigious Asian Banker – West Africa Awards 2018. ETI received the Best Financial Inclusion Initiative Application or Programme for its groundbreaking Xpress Account, while Ecobank Nigeria and Ecobank Ghana won Best Transaction Bank awards in their respective countries.
Celebrating this achievement is Ms. Oluwashola Bello, the Head, Customer Service at Ecobank Nigeria, whose career has spanned over 10 years of dedication and excellence in the banking industry.
As Head of Customer Service, Ms. Bello has played a pivotal role in strengthening Ecobank’s frontline operations. She has led the development of high-performing teams and implemented strategic training programs that elevated customer service delivery and regulatory adherence.
One of her most notable accomplishments is spearheading a digital banking transformation initiative, which resulted in a 75% increase in customer adoption of digital banking channels—a leap that has significantly enhanced operational efficiency and expanded financial inclusion across Nigeria.
Speaking on Ecobank’s recent awards, Ms. Bello said, “I am always inspired to do more, especially when I see Ecobank thrive in the banking industry. These recognitions affirm the impact of our collective efforts and drive me to keep pushing boundaries in customer service innovation.”
Ms. Bello remains a shining example of leadership, dedication, and forward-thinking excellence within Nigeria’s banking sector.
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