AS a data professional, I must state that the importance of data cannot be understated as it enables evidence-based decision-making. Hence, startups need to pay more attention to the role data plays in improving operational efficiency because it is crucial to helping business leaders make informed and strategic decisions. With proper data, startups can have a better understanding of the market, gain insights into customer behavior, and analyze trends such as knowing if a particular demographic is more interested in their products or not. Having proper data will help startups understand their customers better and develop action plans on how to provide quality services that will help market penetration, customer acquisition, and customer retention. Accurate data can also help startups predict market demands and identify potential areas for growth. For instance, retail giants like Amazon leverage customer data to recommend products, enhance user experience, and optimize pricing. Successful companies use data-driven insights as a guide when developing products or services that align with market needs and preferences.
These companies use data-driven insights to identify potential customer segments and improve targeted marketing efforts. They also go further by using customer churn analysis to develop strategies that help retain existing customers, which is often more cost-effective than acquiring new ones. Apart from improving service delivery to customers, data can also aid startups when it comes to hiring the right talents and managing employees. It can be used to evaluate resumes to pinpoint crucial skills and personality traits, data is also vital for analyzing the performance of employees to determine skills gaps and identify necessary training opportunities. The benefits of data mentioned above underline why business executives need to establish a data-driven culture within their organisation. However, in Nigeria, it is quite rare for businesses to collect and analyze customer data in a bid to determine how to best satisfy the customers and/or improve business operations. In recent times, we have seen situations where well-established businesses introduce price changes without reaching out to their customers to ascertain their preferences or what types of changes they would be interested in when it comes to service delivery.
Nigeria, like many countries, faces challenges related to the collection of accurate data. Although the formation of the National Bureau of Statistics (NBS) by merging the Federal Office of Statistics (FOS) and the National Data Bank (NDB) shows there is a growing interest in data management and utilization. Despite this development, the country still faces the challenge of limited access to quality data. For example, a quick look-up of the Nigeria Data Portal’s website still lists Rauf Aregbesola as the governor of Osun State. This is incorrect information as two other individuals have since occupied the position since the end of Aregbesola’s tenure. The lack of accurate databases in Nigeria stems from the absence of a strong data infrastructure across the different sectors that make up the economy. Without a well-oiled data infrastructure, it is almost impossible to find relevant and reliable datasets, hindering the capability to make informed decisions based on data-driven insights.
This poor data infrastructure in the country has since trickled down to affect the private sectors of the economy. Hence, most startups in Nigeria face different challenges when it comes to using data to scale up their operations. These challenges can adversely affect their ability to leverage data for innovation, decision-making, and business growth as a whole. The major issue faced by most startups is what I will refer to as a lack of knowledge about the importance of data and how it can be crucial to improving their productivity and service delivery. This problem has roots in the absence of proper data culture in Nigeria and the shortage of skilled data professionals who can help startups effectively collate, analyze, and interpret data. Thus, even if a startup founder understands the importance of data, the underlying perception of Nigerians regarding data and the shortage of data professionals directly impact how startups can collect accurate data that can be used for reliable analysis and decision-making. Limited access to relevant data sources is another significant challenge plaguing startups in Nigeria. While it might be relatively easy to access internal data such as customer data, sales data, and operational data, most companies in Nigeria face the herculean task of sourcing for accurate external market data such as industry reports that shed insights on market dynamics, competitor analysis, and growth projections or valuable government publications that explain economic indicators, demographic information, and regulatory changes.
Additionally, there is also the issue of proper financial investment in data infrastructures. As stated earlier, the lack of knowledge about the importance of data in improving operational efficiencies means most business executives will not be willing to invest in data infrastructure, analytics tools, and skilled personnel. As startups grow, their data volume and complexity increase. Improper budgeting means many startups face the challenges of introducing a data infrastructure to meet growing demands. This can lead to performance bottlenecks and hinder the ability to incorporate data when scaling up operations. While most companies understand that the customer is king, they fail to pay attention to providing better services and ensuring customer retention by using data from customers to get insights and understand how to improve their operational efficiency. Resistance to change and a lack of awareness about the benefits of data-driven decision-making can impede progress. I understand that for startups, putting proper data management strategies requires investment in technology, talent, and infrastructure. However, the long-term benefits in terms of efficiency, competitiveness, and innovation can be substantial in terms of business growth.
- Olabode writes in from the United Kingdom
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