LEADWAY Pensure has clinched the prestigious West Africa Pension and Lifestyle Company of the Year at the 14th edition of the West Africa Innovation Awards.
The leading Pension Fund Administrator in Nigeria, again emerged as a standard bearer of excellence, and wining this year’s recognition confers on Leadway Pensure, the undisputed service excellence laureate, as a three-time consecutive recipient of the award, having won the 2024 and 2023 editions.
The company described winning the Best Customer Care Awards as a rare and resounding affirmation of its unflinching commitment to client-centric service.
It highlighted that clinching Gold in the keenly contested Customer Service Excellence category affirms that Leadway Pensure stood out not merely for its operational efficiency but for the very soul of its business philosophy: a people-first approach, where the trust and future of millions are handled with diligence, empathy, and an unrelenting drive for innovation.
The company said: “Leadway Pensure distinguished itself as the pacesetter amongst other notable nominees in its award category by reinforcing its reputation as a trusted custodian of future financial security.
“The recognition as Category Lead and 2025 Winner is not just an award; it is a validation of years of purposeful investment in technology and talent, and a listening ear tuned to clients’ voices across the region”.
Inyene Moses, Head, Customer Experience of Leadway Pensure, who received the award, expressed deep gratitude, saying, “This recognition is both humbling and inspiring. It speaks to our collective resolve to redefine Pension Administration through exceptional service driven by integrity, empathy, and a desire for impact. We do not take the trust of our clients lightly; this award is dedicated to them.
“In an industry where customer expectations are evolving rapidly, Leadway Pensure continues to demonstrate what it means to meet and exceed those expectations, blending digital innovation with human warmth, efficiency with empathy, and structure with soul.
“As the landscape of Pension Administration in West Africa continues to shift, this third consecutive win is a bold reminder that Leadway Pensure is not just participating in the future but also shaping it”.
Leadway Assurance is one of Nigeria’s foremost insurance service providers, renowned for its efficiency and customer reliability, and with over 50 years of experience, Leadway has consistently honoured its underwriting commitments and earned a reputation for excellence in claims handling.
The company remains at the forefront of the insurance industry, offering innovative solutions that meet the evolving needs of its clients.
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