Residents of Montego Bay 3 Estate, Ikate, Lekki in Lagos have decried the unbearable electricity tariff they have to pay through a third-party app, as directed by the Estate management.
Some of the Estate residents who spoke with Nigerian Tribune disclosed that although they have been informed they are under Band A categorisation, they do not enjoy adequate power supply and still have to pay high electricity tariffs.
According to one of the residents, the least payment they make for every electricity subscription on their VENCO account is N50,000, which does not last more than 2-3 days and no corresponding electricity power supply to the estate as a Band A category.
Worried about the burden of the cost of electricity, some of the residents went to the Eko Electricity Distribution Company (EKEDC) customer care office to complain but were asked to provide their meter numbers.
The EKEDC customer service informed the residents that “the Henry Montego Bay 3 and Henry Montego Sunrise both belong to Band A” which implied they are entitled to 20 hours of electricity supply.
The concerned residents further inquired why their units do not last more than seven days, EKEDC requested they supply their meter numbers for further investigation.
However, when the concerned residents asked the Montego Henry Bay 3 estate executives to provide them with the meter numbers to submit to EKEDC, they were reluctant to do so.
The Estate facility managers when contacted, responded via a statement sent to Nigerian Tribune through one of the Estate executives, Chidera, that residents were provided with an EKEDC email confirming Band A’s status.
They further said that the VENCO app allows transaction confirmation, hence each resident’s usage is private.
The statement also revealed that the requested band change is awaiting feedback and assured that refunds will be made if the Estate is not Band A.
However, the estate management encouraged residents to continue to make payments to avoid disconnection.
Read full statement :
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