FCMB wins ‘Excellence in Customer Experience Enhancement’ at Finnovex West Africa Award

First City Monument Bank (FCMB) Limited’s giant strides and impressive performance in service delivery and customer satisfaction in the Nigerian banking industry have again been recognized. The latest is the conferment of the prestigious award of, ‘‘Excellence in Customer Experience Enhancement’’, on the Bank at the Finnovex West Africa Awards, held on October 22, 2019, in Lagos.

In addition, the Managing Director of the Bank, Adam Nuru, emerged as the CEO of the year. They were elected to the positions after a survey conducted by the organizers of the award which involved Banks’ customers.

The event, co-located with Finnovex West Africa and organized under the patronage of the Central Bank of Nigeria (CBN), provided a platform for industry-shaping discussions with experts, thought leaders and innovators across the financial services community worldwide. The 2-day conference focused on global trends, disruptions and how market players can determine opportunities and respond to the threats. The gathering also provided an opportunity for financial experts to share knowledge on big and pressing issues, ranging from Financial Technology (FinTech) disruptions to financial inclusion, blockchain, and regtech.

Military, Police, others resisting IPPIS, Finance Minister tells Senate

According to the organizers, the conferment of the ‘‘Excellence in Customer Experience Enhancement’’ on FCMB, is in recognition of its outstanding achievements, consistent demonstration of customer service excellence and convenience as well as robust technology.

Moreover, FCMB was recognized for promoting financial inclusion through the deployment of digital banking solutions and other offerings that align with the lifestyles of various segments of the society.

Finnovex West Africa added that ‘’FCMB pioneered the deployment of Over-The-Counter transactions (OTC) using biometrics on Point of Sales (PoS) for both inter and intra-bank transfers and withdrawals; the first in deploying OTC transactions on PoS through card and biometrics means and the first to release a wallet account in the industry’’.

Among the offerings of the Bank in the digital banking space are, the FCMB *329# USSD code, enhanced FCMBMobile, artificial intelligence chatbot, named Temi, among other digital platforms that have continued to make waves and redefine financial services.

Nigerian Tribune