THE Enugu Electricity Distribution Company (EEDC) has introduced new security features in its modified electricity bills to its customers to check bill manipulation as well as other forms of electricity theft in the Southeast Zone.
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In a statement issued on Sunday by the Head, Communications of EEDC, Emeka Ezeh, explained that the modified bill and its special outlook was part of the company’s continuous effort to introduce initiatives geared towards ensuring enjoyable customer experience.
Ezeh stated, “The refreshed two-sided A5 sized electricity bill takes effect from September, 2017, with some new features. These new features include a summary of previous balance and last payment made by the customer, a barcode which is a security feature.
“It also contains details of feeder and transformer; name and phone number of the marketer in charge as well as pictorial representation of customer’s meter reading. At the back side of the bill is the EEDC call center number as well as address of Nigeria Electricity Regulatory Commission (NERC) forum offices within EEDC coverage area, including their phone numbers and email addresses.
“The new modified electricity bill contains details of respective reconnection fees and other relevant information for the customer,’’ he said.
Ezeh said that as part of the initiative to create technological driven innovations, the company would soon deliver electricity bills to customers via email prior to their receiving the hard copy.
The EEDC Spokesman further stated, “For now, our customers now receive notification alert on their phones acknowledging payment of electricity bills made; and this comes at no cost to the customer.
“We, therefore, encourage our customers who are not yet enjoying this service to go ahead and update their data via our website or at any of our customer service points,’’ he concluded.
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