The values-driven life – 2
Whether on an individual leadership level or at the level of corporate conduct, the value proposition must be presented to…
The values-driven life – 1
“In matters of style, swim with the current; in matters of principle, stand like a rock.” – Thomas Jefferson, a…
Making a career change
Have you lately found yourself wishing that the weekend would never end? Have you lost the ‘joie de vivre’ you…
The force of loyalty
“He that has friends must show himself friendly” Proverbs 18:24 Happy birthday Osoko! The enigmatic governor of Ekiti State,…
The power of a mission statement
When you enter into the lobby of an average corporate organization, one of the things you will likely find conspicuously…
Brandicide – how to kill a brand -2
I want to commiserate with the Tinubu family on the sudden demise of the first son of Jagaban Bola and…
Brandicide – how to kill a brand
Yes! Brand do die. You don’t believe me? Just look around you or cast your mind back a few years…
“Ola o ya boro boro” and other lessons my father taught me (2)
“Be honest in your dealings. Don’t cheat your way to the top. Don’t envy others who make a fast buck…
“Ola o ya boro boro” and other lessons my father taught me
Once in a while, I yield this space to another writer who has something meaningful to say and who does…
Leading the change: The I.M.P.R.I.N.T. factor (3)
Organizational culture is a product of perceptions within the system. So, the next area where the leader of change focuses…
Leading the change: The I.M.P.R.I.N.T. factor
We are still looking at how a leader at the head of change can leave an imprint (I.M.P.R.I.N.T) on the…
Leading change – The imprint factor
“Businesses fail because they leave their customers or their customers leave them” - Andrew Grove Andrew Grove is a former…
The H.E.A.R.T of Success-2
One of the parameters used to assess the capacity of aircraft is the altitude at which it is capable of…
The H.E.A.R.T of Success-1
Everyone desires to succeed. I am yet to come across any man who desires failure. Ask a drunk at the…
Deadly sins of customer service – 4
Barka de Sallah to all Muslim readers of this column. May the joy of God fill your heart and may…
Deadly sins of customer relations -3
If you intend to keep your customers loyal to you, you must never forget that today’s marketplace is filled with…
Deadly sins of customer relations -2
When I entered the supermarket that day, I came with the intention of buying many things that would have resulted…
Deadly sins of customer relations -1
If anyone forces you to go one mile, go with them two miles. Give to the one who asks you,…
The dynamics of customer management – 3
In managing your customer’s preferences, you are also indirectly managing his buying decision. No sale is final until money has…
The dynamics of customer management – 2
If the feelers and the various photographs coming from London are to be believed, then it would be safe to…
