Millions of Amazon Prime customers will receive automatic refunds following a $2.5 billion settlement reached between the Federal Trade Commission (FTC) and the Washington-based technology company.
The FTC announced the settlement in September after filing a 2023 complaint alleging that Amazon used deceptive tactics to push customers into Prime subscriptions and made the cancellation process unnecessarily difficult.
Amazon has not admitted wrongdoing, saying in a statement after the announcement, “Amazon and our executives have always followed the law, and this settlement allows us to move forward and focus on innovating for customers.”
Prime members who signed up between June 2019 and June 2025 and used the service fewer than three times in a year may qualify for the refund.
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As Amazon begins issuing payments, eligible customers will receive an email confirming their automatic refund. The refund, up to $51, can be sent via PayPal, Venmo, or as a mailed check.
Claims open on Dec. 24, and customers who do not receive an automatic payment or email may still be eligible.
(Good Morning America)
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