AEDC unveils new initiatives for efficient service delivery

The Abuja Electric Distribution Company (AEDC) has rolled out initiatives targeted at efficient service delivery for its customers in its catchment areas.

Tribune Online reports that the utility company’s service covers the Federal Capital Territory (FCT) and three states namely, Niger, Nasarawa, and Kogi.

The AEDC through the acting managing director/chief executive officer (MD/CEO), Victor Ojelabi, said the company has set a deadline of July 31, 2024, for customers to complete the Token Identifier (TID) rollover process for their prepaid meters and also to enhance the integrity and functionality of prepaid meters. With the TID rollover, meters can continue to accept new energy tokens and function properly after the July 31 date.

Although the global termination for the TID rollover is 30th November 2024, Ojelabi said AEDC’s target is to have every customer rolled over by July 31, 2024.

“We have launched the Token Identifier (TID) Rollover to enhance the integrity and functionality of prepaid meters. This initiative is crucial for accurate billing and updating the meter software security,” Ojelabi said.

The AEDC boss, while introducing members of the new management team, revealed that the company has unveiled a series of strategic initiatives aimed at transforming its operations and delivering superior service to its customers. The AEDC, he said, is taking a strong stance against energy theft through increased vigilance and “night raids” to identify and address illegal connections.

Other initiatives according to Ojelabi include, clearing outstanding bills to optimise service delivery and ensure operational efficiency; facilitating the distribution of meters to unmetered customers as part of the federal government’s Mass Metering initiative; operationalising vending platforms for convenient token purchases through various channels; strengthening the customer experience department for timely responses to inquiries and complaints as well as digitalising internal processes, including the implementation of an Enterprise Resource Planning (ERP) system, to improve employee turnaround time and operational efficiency.

He stated that AEDC is also fostering a collaborative relationship with media partners for transparent and accurate communication with customers adding that the new management under his leadership team is ready to drive the organisation to new heights of operational excellence including customer satisfaction.

“We are proud to introduce the following executives who are dedicated to achieving our goals, who include Engr. Okwuokenye Chijioke, Chief Operating Officer (COO); Babajide Ibironke, Chief Finance Officer (CFO); Godfrey Aba, Chief Technical Officer (CTO); Iguwo Ukwu, Company Secretary and Head Legal; Uche Anyalewechi, Chief Information Officer (CIO); Irene Nwankwo, Chief Internal Auditor and Engr. Canice Emeka, Chief Business Officer, APO Zone.

“Other members are Leticia Ejindu, Chief Business Officer, Garki Zone; Olumide Jerome, Chief Business Officer, Wuse Zone; Engr. Adeyemi Jonathan, Chief Business Officer, Outer Region (Kogi, Nasarawa, and Niger); Adefisayo Akinsanya, Head, Marketing and Corporate Communications; Ibem Idika, Human Resources and Administration; Kenechukwu Ofili, Head Customer Experience Strategic Intent and Operational Effectiveness.

“At AEDC, we are prioritising the clearance of outstanding bills to optimise service delivery and ensure operational efficiency. This strategic move is designed to enhance our financial health, enabling us to provide more robust and reliable electricity distribution services.

“We appeal to all our valued customers with outstanding bills to settle them promptly. This is crucial in maintaining uninterrupted service delivery and ensuring that we provide reliable electricity to every household and business in our service areas,” Ojelabi stated.

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