The management of Ibadan Electricity Distribution Company (IBEDC) has launched a new billing system that is “geared towards meeting the expectations of its valued customers across the franchise.”
The company said the billing system, tagged EMS -Electricity Management System, provides an online real time payment platform that enables customers to make payments of their electricity bills at any IBEDC designated payment center and service hub across the IBEDC franchise coverage area.
The new billing platform also features a customer relations management system that seamlessly integrates with IBEDC’s call centers for superior customer service delivery. Apart from offering a one-stop billing platform with robust content, the upgraded bill form comes in a new and attractive A4 paper format, containing comprehensive customer information, detailed energy bill breakdown and summary, energy consumption trend analysis, as well as NERC’s contact address and contact phone numbers.
Customer bills will now be made available through SMS and an e-mail, ensuring that billing information is made available in a convenient and secure manner, the company added.
The MD/CEO, John Donnachie, explaining the reason for this business strategy at a meeting recently said: “IBEDC is positioning itself to provide quality service at every customer touch point beginning with a billing methodology that will put an end to the age long controversial billing that is not only largely unacceptable and unreliable, but is also one of the inherited albatrosses of the past. We want to make our valued customers pay for the exact quantum of energy they consume’.
He further stated that IBEDC within a short while would launch a comprehensive online (web/telephone) based vending solution that offers qualitatively services to its prepaid customers, while enabling them to vend energy from any part of Nigeria.
Deolu Ijose, the IBEDC Chief Commercial Officer, added that customer complaints would be significantly reduced as IBEDC embarks on a transformational journey to positively change the lives of its customers through the provision of customer friendly and value added services.
The new EMS billing system kicks off within the Ibadan metropolis in the first week of September 2016 and is expected to be extended beyond the Ibadan metropolis in the first week of October 2016.
The entire IBEDC franchise will be comprehensively serviced by the new billing system on or before the 30th of November 2016 and our esteemed customers are implored to accommodate and not be alarmed when the new types of bills are being distributed in their respective neighborhoods and communities.