Etisalat Nigeria has reiterated its commitment to strengthening relationships with its millions of teeming customers across the country through constant value-adding engagement.
Director, Brands and Experience, Mr Elvis Ogiemwanye, gave this assurance while speaking at a roundtable meeting with some of its customers in Benin City, the Edo State capital last week.
According to Ogiemwanye, the customer forum is a demonstration of the premium value Etisalat Nigeria places on its customers and how much it considers them an integral part of its business decision-making process.
“The customer forum offers us the platform to enhance existing relationships with our customers, speak with them, hear from them and take feedback from them on our products and services to which they have subscribed.
“We are basically a customer-orientated organisation and this reflects in our desire to feel the pulse of our customers regarding the products and services we offer, and also understand how best they want us to serve them,” he explained.
The regional customer forum, which began in 2010 and has held in many cities across the nation, is an interactive feedback session that provides a platform for engagement with customers on their experiences from using various service and product propositions; it aims at engaging customers on the network for better service delivery and mutually benefitting relationships.
Meanwhile, customers who attended the Forum have showered encomiums on the operator for its commitment to effective customer service and development of bespoke range of products and services.
A medical practitioner and former Commissioner for Health, Edo State, Dr Wilson Imongan, described the Forum as the “extra mile in service delivery” which offers customers the opportunity to speak one-on-one with the senior management team of the company.
“I am greatly impressed. I have had an Etisalat line for quite a while now and this opportunity of customer interaction is not common among the operators. For me, it is an appreciation of the people you are giving services to, that they have opportunity not through devices, but one-on-one to ask questions and clear grey areas. So, for me, it is the extra mile in service delivery, so I appreciate it,” he said.
Another customer and a Senior Special Assistant to the Edo State governor on Sports, Ansistus Omokhagbon, expressed delight at the opportunity to contribute to efforts that will enhance service delivery on the network.
“The forum is a very nice and commendable one as it provides a meeting point to brainstorm on the way forward, on how to go about enhancing the service delivery of Etisalat Nigeria. The operator is one of the leading telecoms firms in the country, and we want it to move higher in better service delivery. It was a true heart to heart talk,” he said.