MTN Nigeria has issued a heartfelt apology to its customers following the backlash over the sudden 200% hike in the price of its 15G digital bundle plan, urging them to forgive and forget.
In a statement released on its Instagram handle on Thursday, the telecommunications company admitted that the pricing adjustment was a mistake and promised to do better in the future.
It reads, “To our 15G digital bundle lovers,
“You dey vex. We know.
“We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.
“We could share several reasons, and provide explanations, but omo, all that one na story.
ALSO READ: Backlash as MTN Nigeria increases 15GB weekly data from N2,000 to N6,000
“We don cast. We get it and admit it. Let’s just say na mistake.”
Appealing to its customers’ sense of loyalty during this Valentine season, MTN urged subscribers not to stay angry, emphasising the importance of their relationship.
The statement continues, “In this love season, don’t stay angry with us. Please forgive and forget. You matter die, and we will never stop showing you how much.
“Let’s continue our relationship.
“Thank you for your understanding.
“Yours Truly, MTN Nigeria.”
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