Following the upward review of electricity tariffs on Wednesday by the Federal Government through the Nigerian Electricity Regulatory Commission (NERC) for consumers under the Band A classification, a customer has registered his dismay in not getting the benefits of the premium service.
Band A customers represent approximately 15% of the total 12 million electricity consumers in the country.
Tribune Online reports on Wednesday that the NERC approved henceforth payment of N225 for kilowatt per hour (KW/h) by Band A consumers, from the current N66.
The Band A customer who wrote a complaint via X about the long downtime hours suffered, said he and others in the neighbourhood have been charged for premium service without getting its benefits.
He stated, “Dear @EKEDP. I am a band A customer as duly confirmed by your office (see screenshot below)
“Since your company did not waste time to implement the new N225/kWh, I have taken it upon myself to monitor your supply uptime and downtime hours from 12:00am 4th of April to 11:59pm 4th of April 2024.
“In that 24 hours, you supplied my BAND A area with 12hour, 4mins of electricity while downtime hours amounted to 11hours, 55mins.
“It is pertinent to note that you have charged me and others in our area who bought units after the implementation at the new rate based on the fact that we are on Band and are expected to have nothing less than 20hours of electricity supply in 24hours.
“We have been charged upfront for a supposed premium service while your company has failed to honor your own part of the bargain.
“The question I have which I am sure that many Nigerians you serve also have is, who pays for hours of downtime?
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“Am I and other Nigerians in these shoes supposed to continue to pay N225/kWh while we are getting the service expected of a Band C customer (up to 12hours uptime) ?
“Your swift response will be highly appreciated before this issue is escalated to the appropriate quarters.”
Dear @EKEDP
I am a band A customer as duly confirmed by your office (see screenshot below)
Since your company did not waste time to implement the new N225/kWh, I have taken it upon myself to monitor your supply uptime and downtime hours from 12:00am 4th of April to 11:59pm… pic.twitter.com/O13owCzl7R
— Ayo FBI (@PureMinD__) April 5, 2024
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