Herbert Wigwe, MD, Access Bank
ACCESS Bank Plc has renewed its commitment to customer education and satisfaction, as evidenced by revised customer complaint channels.
This, according to the lender, is driven by its promise to deliver unrivalled customer service to all its customers.
The bank, in a statement, said, over the years, it has strived to reach all audiences and communities, communicating and simplifying information on how customer-related bottlenecks can be resolved.
According to Ogor Chukudebelu, the Chief Customer Experience Officer at Access Bank Plc, the institution’s efforts are borne out of the desire to “heighten the public’s consciousness and radically improve awareness of the vast array of resources available to them as we strive to improve their banking experiences.”
Chukudebelu further stated, “In today’s fast-paced society, there is an increased demand for information. Information that not only helps draw the institution closer to its customers but also makes banking convenient for customers.
“As a customer-centric bank, we appreciate feedback from our customers to help us resolve any issues they have.”
The feedback also serves to improve and enhance their banking experience. Therefore, we have various platforms where customers can lodge their complaints or give suggestions. We will continue to avail all customers with the option of using their preferred complaint lodgment medium.” All Access Bank customers can henceforth have their complaints lodged and resolved swiftly, the lender assured.
YOU SHOULD NOT MISS THESE HEADLINES FROM NIGERIAN TRIBUNE
As Nigeria Enters The New Year, More People Die Of COVID-19
Last week, Nigeria recorded 55 new COVID-19 deaths which is the highest in over four months, Tribune Online analysis reveals. According to data sourced from the Nigeria Centre for Disease Control (NCDC), the last time Nigeria recorded more deaths than last week was the 59 deaths reported in the 32nd week of the pandemic (August 2 – August 8)…
A close ally of President Donald Trump and the United States Attorney General, William Barr, has resigned his appointment after holding a meeting with the president…
COVID-19 Vaccine To Arrive Nigeria End Of January — PTF
NATIONAL coordinator of the Presidential Task Force (PTF) on COVID-19, Dr Sani Aliyu, has said the nation is expected to receive its first batch of the COVID-19 vaccines by the end of this month. Aliyu made the disclosure as a guest on ARISE News, on Sunday. Upon receipt of the vaccines, Aliyu said vaccination of the public, especially those that are vulnerable, the elderly…
Rays of the afternoon sun pelted her head as she fanned the embers beneath the half-cut iron drum with the smoke permeating the air. “This smoke is unbearable, Iya Maria,” said one of the three neighbours conversing under a makeshift shed about five meters away. Their voices rose and fell intermittently…
International Criminal Court Begins Probe Into Shooting Of #EndSARS Protesters In Nigeria
The International Criminal Court (ICC) has disclosed that it’s conducting a preliminary investigation into the recent #EndSARS protests in Nigeria, the British Broadcasting Corporation (BBC) reported on Wednesday…
The Orumba South Local Government Area of Anambra State has commenced the clearing and desilting…
The Assistant Inspector General (AIG) of Police in charge of Zone 12, which comprises Bauchi…
Prime Minister Narendra Modi said the country would hunt the suspects "till the ends of…
No fewer than 21 out of 24 opposition members of the House of Representatives have…
Nollywood actress and filmmaker Iyabo Ojo has broken her silence following an invitation by the…
Starting a business can be exciting, but not all businesses are worth your time or…
This website uses cookies.