Customer

Efficiency in everyday banking: Key driver of customer satisfaction —KPMG Report

Streamlined banking processes, seamless transactions, and personalized services have become essential for banks aiming to enhance customer loyalty and maintain…

4 months ago

Insurers urged to align digital transformation with customer-centric mindset

INSURANCE professionals have been urged to view digital transformation as a platform for creating a customer-centric mindset, and should not…

8 months ago

MORE is MORE

A financial advisor was asked to give his testimonial. He said: “More is more.” This conclusive expert opinion that “more…

8 months ago

‘Telcos must embrace data-driven strategies to enhance customer experience’

CUSTOMER experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As consumers increasingly…

9 months ago

‘The Alternative Bank’ redefines banking experience at Ilorin customer forum

THE Alternative Bank, Nigeria’s leading non-interest financial institution, is set to reshape the banking landscape with its upcoming Customer Forum…

9 months ago

Leader and the customer

HERE are two key players in business that invigorates. Their roles are paramount. One breathes life and the other is…

10 months ago

NCSI strengthens customer service with new index report

In a bid to strengthen customer service and change the dynamics of how citizens are served by brands and service…

1 year ago

P.R.A. Insurance Brokers meet top insurers to improve customer experience

The P.R.A. Insurance Brokers Limited has held an interactive session with Executive Directors and Technical Heads from 15 leading insurance…

1 year ago

Unity Bank customer wins N1m in CashToken rewards promo

UNITY Bank customer, Mr. Musa Dayyabu, has emerged winner of One Million Naira in the ongoing cash reward Promo by…

1 year ago

Stakeholders advocate customer-friendly insurance

Stakeholders in the insurance industry have called on insurers to make the business customer-friendly in order to deepen penetration and…

1 year ago

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