The National Association of Nigeria Travel Agencies (NANTA) has frowned at a television broadcast statement making the rounds on the social media where an American Consular officer described Nigerian travel professional as touts who must not be consulted on visa protocols.
The association’s leadership described the comment by the American Embassy staff as very sad; demarketing and stigmatising registered members of the NANTA.
The President of NANTA, Mrs Susan Akporiaye, said the association will take up the issues with its regulatory agency, the Nigeria Civil Aviation Authority (NCAA).
Akporiaye cautioned the embassy staff on comments that can radiate negativity on the fabric of private sector economic impact and effort, adding that NANTA is disturbed by the insensitivity of the said American Embassy official, who neither reached out to NANTA or regulatory body of the travel trade in Nigeria to officially complain or report the supposed infraction before going public.
She called on the Federal Government to intervene and request the Embassy to withdraw its blanket negative comment against the Nigerian aviation downstream operators, noting that no foreign embassy in America will go public in the United States’ to describe American businesses as frauds and asking the public not to patronise them.
“We are not in any way protecting any operator who runs afoul of the law but we say, even at that, there are channels to fish out and fix such deviants and for the Embassy consulate officer to wave off Nigerian travel trade professionals without going through established channels is totally unacceptable.
Mrs Akporiaye disclosed that NANTA members as travel agents, consultants, and facilitators, do not trade visas but can guide and advise intending visa applicants on how to complete their forms and guide them through some technical requirements needed to apply for visas.
“This does not however confer on us the right to assure clients of getting approvals for their visas or an express intent of being custodians of visas. We are like other professionals who are competent to help visa seekers on the right thing to do and if there are “agents” who the American Embassy has intelligence on, to be bad influence, the Embassy should report them to NANTA or to the Nigeria Civil Aviation Authority (NCAA), which regulates travel agents in Nigeria.
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