Leadway Pensure bags Customer Service Excellence award

Leadway Pensure PFA Limited has been recognised as one of the most admired pension brands in Nigeria following its emergence as the winner of the Customer Excellence Award at the 2021 edition of the Africa Brands Awards.

The prestigious African Brands Awards was created over a decade ago to promote innovation and creativity among African brands across different industries.

The Managing Director, Leadway Pensure PFA Limited, Mrs Ronke Adedeji, said the company’s emergence as the winner of the Customer Service Excellence award in the pension category reaffirmed the brand’s customer-centricity and its commitment over the years to giving its clients amazing experiences beyond the call of duty.

According to Mrs Adedeji, the recognition comes at a crucial period in the pensions industry with the opening of the transfer window which allows customers to move their retirement savings accounts from their existing PFA to another.

She stated that receiving the award was a testament to how the brand had treated its clients and the positive perception it had been able to create in the larger society.

Adedeji said: “Our clients are at the centre of everything we do, hence, we are constantly innovating and finding new ways to better their experiences with us. We continue to blaze the trail in the industry by finding simple and smarter channels to deliver our services and optimising our processes.

“We are a firm believer that if truly we must assist our clients to get more out of life, we must also continuously explore effective and efficient ways of delivering pension services.”

She hinted that the company invested heavily in digital channels aimed at easing tracking, reporting, and communicating with its clients.

“In addition to our long-standing heritage of excellence and competitive returns on investments, we prioritise accessibility for our clients by launching online channels to connect with them.

“We are unwavering in our promise to all existing and potential clients to continuously offer pension plans and experiences that surpass their expectations,” Mrs Adedeji said.

She noted that the company also recently received the ISO 27001 certification, a globally coveted standards certification that recognises commitment to the highest standards of information data security management.

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