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9mobile’s top priority is protecting customer data, pioneering digital transformation —Gulati

9MOBILE has once again restated its commitment to the protection of the data of users on its network, describing this as sacrosanct and non-negotiable.

The telecom network made this assurance during the IOT West Africa Conference and Exhibition held recently at Landmark Centre, Victoria.

Speaking during the panel discussion titled: Tapping on the 5G Technology and Infrastructure nerves in West Africa – Future of Telecom, Director of Strategy and Transformation, 9mobile, Karn Gulati, said one of the company’s top priorities is the security and privacy of its customers’ data as well as pioneering digital transformation.

He explained that 9mobile strictly complies with the National Information Technology Development Agency (NITDA) requirements, which mandates technology companies operating in Nigeria to store data within Nigeria. This ensures that all customer data remains within the country and is subject to local regulations.

Throwing light on how 9mobile does this, he said: “To combat cyber threats, we employ several measures such as conducting real-time attack simulations to identify any potential threats to our mobile network infrastructure. These simulations allow us to address vulnerabilities and mitigate risks proactively. Additionally, we provide remediation guidance to tackle existing threats in our network based on their priority levels. We also execute thorough inspection plans to maintain robust security protocols”.

He added that “as a customer-centric brand, our focus is on preemptively securing data and implementing stringent measures to safeguard against cyber-attacks. By taking proactive steps and leveraging advanced technologies, we ensure the utmost security and privacy for our customers’ data. By embracing technological advancements and prioritizing customer-centricity, we strive to deliver secure, accessible, and transformative services.”

Gulati also highlighted the immense potential of 5G technology and its opportunities for the region’s telecommunications industry. He further emphasized the potential of 5G to enable seamless connectivity, ultra-low latency, and massive device deployment, thereby driving innovation and unlocking new possibilities. “The advent of 5G technology is a game-changer for the Internet of Things”, he stated.

He informed participants how 9mobile drives digital transformation by prioritizing customer interfaces and providing digital platforms to improve accessibility and entertainment experiences. “We are particularly focused on catering to the technology needs of the youth, aligning their internal operations with digital advancements, such as transitioning from 2G to 4G sites and plans to enter the 5G market. This customer-centric approach aims to transform our products and services while enhancing overall customer satisfaction”, he said.

He stressed the importance of collaboration among stakeholders, including telecom operators, policymakers, and industry players, to ensure a seamless and successful transition to 5G. He pointed out that “building a robust 5G infrastructure requires a collective effort. Collaboration among stakeholders is crucial in terms of regulatory frameworks and investments in network infrastructure. By working together, we can create an ecosystem that enables the full potential of 5G to be realized.”

The conference and exhibition, which brought together prominent industry leaders, government representatives, researchers, visionaries, entrepreneurs, and key stakeholders, was formally opened with a keynote address by Mr. KashifuInuwaAbdullahi, Director-General/CEO, National Information Technology Development Agency (NITDA).

The panel discussion was anchored by the President of the Cyber Security Expert Association, Ghana, AbubakarIssaka, and had the Country Manager, Ericsson Nigeria, Peter Ogundele, and Chief Technology Officer, Spectranet, Nommy Paul, in attendance.

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