World Quality Day 2018: Expert calls for stricter enforcement of quality rules

A brand expert and Secretary, Award General Committee, World Global Alliance, Ifeoma Favour Emeka, has called on relevant regulatory agencies in the country, especially Standards Organisation of Nigeria (SON) to ensure that rules guiding quality management and control are strictly adhered to by organisations doing business in the country.

Ifeoma, who made the appeal in Lagos, recently, while unveiling her organisation’s plans for this year’s World Quality Day, stated that the appeal  had become necessary since adherence to quality had become key for brands, desirous of winning  the trust of consumers.

According to her, as part of its contribution towards ensuring that quality management is fully imbibed in the country, the World Quality Alliance had lined up series of programmes, including the Global Quality Excellence Awards to recognise individuals and brands that had excelled in quality management in the last one year.

She added that the award, which holds on Thursday, November 7, in Lagos, is aimed at  recognising excellence, quality conformance and highlighting the role of quality management in the nation’s economic development.

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Tagged  Quality: a Question of Trust,  Favour noted that the World Quality Alliance will be partnering the Chartered Institute of Quality promoting global commitment to quality and its application in different segments of the society.

Speaking on ‘Trust’ as the theme of this year’s award, the award’s spokesperson described trust as a hard earned commodity, ‘that can be easily squandered,’ hence the need to celebrate organisations that had played substantial role in building and sustaining trust among stakeholders, customers, suppliers, regulators and the whole society.

“Hardly a day passes without reading about quality failure and its impact on stakeholders, organisations and the corresponding question on integrity and competence. The quality management profession is about helping organisations put in place competent systems to ensure that the activity of an organisation delivers on its promises to customers and stakeholders.

According to her, some of the categories of the award include: CEO of the Year, Best Customer Service Professional of the Year; Quality Excellence Award in Manufacturing, Banking, Financial Services, Hospitality, Travels and Tourism Sectors; Pharmaceutical and Biotechnology Sectors.