Why we are expanding services to Lagos — Delta Air Lines

United States Delta Air Lines has again deepened its position in Nigeria as it announced plans to expand its capacity to Nigeria with the reintroduction of daily nonstop flights from Lagos to New York-JFK come December.

While the airline’s planned increase of flights to Nigeria was aimed at accommodating customers’ demand, the new service will complement Delta’s existing daily flights to Atlanta, enhancing connectivity and providing more options for passengers during the festive season.

According to the airline, from December and continuing through February, it will start daily nonstop flights on its New York JFK – Lagos route representing an increase in the number of flights of 133%.

During this period, Delta promised to transition from the Airbus A330-200, which accommodates 223 passengers, to the more spacious Airbus A330-900neo, capable of carrying 281 passengers.

This strategic enhancement Delta said not only signifies an increase in capacity but also aims to provide an elevated travel experience for customers. This decision underscores the Delta’s dedication to aligning its services with customer preferences and the evolving dynamics of air travel.

Commenting on the development,  Delta’s head of Sales for West Africa, Mary Gbobaniyi said: “This is exciting!  Adding more flights to the Nigerian market could not have been better timed. Increased capacity and a larger aircraft mean more options and an elevated experience for our customers.” As the leading global airline, Delta’s mission to connect the world creates opportunities, fosters understanding and expands horizons by connecting people and communities to each other and to their own potential.

“An essential element of Delta’s operational philosophy is our continuous monitoring of customer preferences and travel patterns. By closely examining where customers wish to fly, Delta effectively matches capacity to meet demand. The decision to expand services to Lagos is a direct response to positive customer feedback regarding Delta’s offerings and the overall demand in the market. To ensure a smooth travel experience, Delta advises all passengers traveling on flights from Lagos to arrive at the airport for check-in no later than 3 hours before departure to overcome airport security screening challenges. Passengers should be at the gate no later than 2 hours before departure to complete the secondary security screening process”.

While urging  passengers to check-in 90 minutes before departure, the airline added: “Arriving at the weighing scales at the close of counters will not guarantee check-in and will be considered late”.

These guidelines according to the American carrier, will help provide its passengers with the best service and a stress-free travel process just as Premium travellers on the New York-Lagos route will have the opportunity to enjoy the Delta One Lounge at John F. Kennedy International Airport.

The exclusive lounge offers a range of high-end amenities, including gourmet dining options, luxurious seating areas, and personalized services. Designed to enhance the travel experience, the Delta One Lounge provides a serene environment for passengers to relax before their flights, making it a perfect complement to the premium travel experience on this route.

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