Enugu Electricity Distribution Company PLC (EEDC) has announced the cut-over to its new vending system, SuperEdge, following a successful rollover on Saturday, in readiness for the STS prepaid meter upgrade.
The new development was contained in a statement signed and made available to journalists in Awka on Sunday by the company’s Head, Corporate Communication Officer, Mr. Emeka Ezeh.
According to Ezeh, customers of EEDC who were unable to recharge their meters during the rollover period due to the vending platform being shut down can now conveniently purchase tokens and upgrade their meters.
He stated that with the completion of the rollover, the very first token purchase by customers will come with the Key Change Tokens (KCTs) needed to upgrade the meters. These are three sets of 20-digit tokens which customers are expected to input into their meters.
According to him, the first 20 digits should be entered into the meter, after which the customer should press the “enter” button. The same process should be repeated for the second and third sets of 20 digits to complete the meter upgrade.
He urged customers who might still have earlier purchased tokens yet to be loaded onto their meters to ensure they load them before administering the three sets of 20-digit tokens, as once the meter is upgraded, such tokens will no longer be accepted.
Ezeh emphasized that the prepaid meter upgrade is compulsory for all customers using STS compliant prepaid meters, and the meters are expected to be upgraded by November 24, 2024.
He further warned that the exercise is free and at no cost to customers, adding that it does not affect postpaid and standalone customers.
Customers can recharge their meters through “EnergyPay” by simply logging on to the EEDC website (www.enugudisco.com) and clicking the “Make Payment” button, or through the EEDC Connect App.
For enquiries and clarification on the upgrade, customers are encouraged to reach out to EEDC through its Call Center by dialing: 084 700 100. MTN users should dial: 02084700100, he noted.
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