Two airlines face lawsuit for selling ‘window seats’ without windows

Delta Air Lines and United Airlines are facing lawsuits from passengers who say they paid extra for window seats but were instead seated next to a wall.

‎The separate lawsuits seek millions of dollars in damages on behalf of more than a million customers of each airline.

‎According to the complaints, both carriers charge a premium for these seats but do not indicate during booking that some of them lack windows.

‎United declined to comment, citing the ongoing legal matter. Delta has also been contacted for a response.

‎The cases, filed by law firm Greenbaum Olbrantz, demand refunds of extra fees charged to passengers who paid for window seats but were given windowless ones.

‎Court filings say some Boeing and Airbus aircraft have seats without windows due to the placement of air conditioning ducts, wiring, or other equipment. These seats are not marked during booking by Delta or United, the lawsuits allege.

‎The filings also note that many passengers choose window seats for reasons such as reducing motion sickness, managing a fear of flying, entertaining children, or simply enjoying the view. Some would not have selected these seats, or paid more, if they knew no window was present.

‎The lawsuits state that both airlines describe all seats along the sides of their aircraft as “window seats,” even when they lack a window. Passengers may be charged extra compared to standard seats.

‎Lawyers for the plaintiffs called the practice “deceptive” and “unlawful.”

‎By contrast, the complaints add, carriers such as American Airlines and Alaska Airlines disclose during booking when a seat does not include a window.

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