Telecoms consumers demand better services after tarrif hike

Many telecommunications service subscribers across the country have called on the Operators to improve their services to match the recent hike in their tariffs.

They spoke in separate interviews with newsmen across the country.

The subscribers said in spite of the high increment in tariff rates, mobile networks could remain epileptic for hours.

Mr Ogah Paul, one of the subscribers, said he had enough data on his network but could not access internet because of epileptic network.

He urged service providers to fix the problems surrounding the poor services.

“The only thing they know is to drain data without any good service delivery. I feel like crying because of a problematic network. I have been receiving server error since morning.

“To even download and watch a video sent to me takes me almost one whole day. I wonder if members of staff of the service providers are enjoying the services they render to us.

“We cannot make calls, access the internet or even to receive calls,” he said.

According to him, unfortunately, the network providers put up some of the best adverts about their products and services which they cannot meet.

Mr Simeon Ataga, another subscriber, said he had enough data but was not able to use it to his satisfaction.

“Why does their data plan not reflect immediately you buy data? Sometimes, it takes as much as 24 hours to reflect.

“I am really tired of this. The network is really bad. I have enough data but I cannot use it the way I want.

“I hope the issues get resolved as soon as possible so that I can access my data without further delay,” he said.

Elizabeth Udoh said airtime will just disappear on her line without making any call and that she has never borrowed airtime before.

One subscriber in Ibadan lamented that he had to buy another line when his prefered line stopped working in Ibadan few mknths ago.

Across the country, the stories are the same from most subscribers, who are complaining about poor telecommunication services, loss of airtime to the operators, among others. They called on the NCC and the government to do something urgent to end these anomalies, considering the economic situation in the country.

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