Against the background of the recent downtime and disruption of internet services occasioned by the cuts in submarine cable, West Africa pioneer 4G LTE broadband service provider, Smile Nigeria, has commended the Nigerian cable providers, MainOne, and Globacom for partnering with the company to overcome the challenge swiftly.
In a statement released in Lagos last week, Smile Nigeria commended both MainOne and Globacom for, “the relentless support both firms offered to the company to aid the quick delivery of additional capacity required during the recent WACS submarine fibre cut.”
Expressing his delight, the Group Chief Executive Officer of Smile Communications, Mr. Ahmad Farroukh, noted, “the huge demand for IP capacity from other operators in Nigeria during the unfortunate incident.”
He appreciated the commitment shown by MainOne and Globacom to make quick alternative arrangements with multiple upstream providers to accommodate the Smile telecommunications network.
Farroukh pleaded that the Minister of communications and Digital Economy and the regulatory agency should facilitate an environment where all Nigerian and non-Nigerian cable providers will have active redundancy on each other so that consumers will not be impacted negatively in case of similar occurrence in the future.
For example, if submarine cable X was subject to a cut, other cables existing in Nigeria should be able to carry on the lost capacity without negatively impacting the end users.
Smile, renowned for the primacy of its customers service, regretted any inconvenience caused by the slight disruption in its service rendition in some areas and assured all its stakeholders that their best interest remains upmost in all its considerations.
An innovative company, Smile, launched the first 4G LTE network in West Africa in Nigeria in 2014 revolutionising the way people access the internet. The company was the first to launch VoLTE on its network and has continued with its innovation, having introduced SmileVoice, a free mobile app that enables customers with any Android or Apple iPhone device (including those which are not VoLTE-enabled) to make superclear voice calls over Smile’s 4G LTE network.
It was also the first to introduce an unlimited offering which enables SuperFast data and SuperClear voice, all on one bundle.
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