NSITF reaffirms commitment to service excellence in collaboration with SERVICOM

MANAGING Director of the Nigeria Social Insurance Trust Fund (NSITF), Oluwaseun Faleye, has reiterated the importance of quality service delivery as a core strategic objective under the new leadership of the fund.

Faleye emphasised this during a recent advocacy visit by the National Coordinator of the Service Compact with All Nigerians (SERVICOM), Mrs Nnenna Akajemeli and her team to the NSITF headquarters in Abuja.

In his remarks, Faleye highlighted the series of reforms already introduced by his administration aimed at improving service delivery and enhancing transparency within the fund’s operations.

He assured the SERVICOM delegation that the NSITF is committed to going “above and beyond” to provide optimal services to the beneficiaries of the Employees’ Compensation Scheme (ECS).

“Quality service delivery is at the heart of our mission at NSITF. We are fully dedicated to ensuring that all operations are streamlined and meet the highest efficiency standards and we see SERVICOM as a crucial partner in achieving these goals,” Faleye stated.

He further expressed confidence that collaborative efforts with SERVICOM would lead to impactful reforms in the fund’s processes and systems, driving greater efficiency and satisfaction among stakeholders.

Faleye also emphasised the need for the fund’s nodal, desk and focal officers to possess a thorough understanding of NSITF’s processes, ensuring effective collaboration with SERVICOM to achieve desired results.

He committed to adopting an updated Service Charter, subject to continuous review, to ensure it remains dynamic and a solid foundation for evaluating service performance at the fund.

In her address, Mrs Akajemeli underscored the importance of quality service delivery in public institutions, particularly in organisations like NSITF that cater to the welfare of Nigerian workers.

She called for a strong partnership to ensure that NSITF’s services align with stakeholder expectations, including beneficiaries.

She also encouraged the fund to closely collaborate with SERVICOM to review and optimise its processes, aligning them with global best practice.

Akajemeli noted that the advocacy visit was intended to foster cooperation between SERVICOM and NSITF, ultimately improving service delivery and enhancing customer satisfaction.

Akajemeli expressed satisfaction with the improvements already made by the fund and expressed optimism that the new management would continue to build on this progress.

She commended the Managing Director for his responsiveness and support of SERVICOM’s activities within the fund and linked the “above and beyond” theme of NSITF’s efforts to the 2024 Customer Service Week’s focus on going the extra mile for customer satisfaction.

The Executive Director of Finance at NSITF, Adegoke Adedeji, also welcomed the SERVICOM delegation and reiterated the fund’s commitment to continuous service improvement.

In his vote of thanks, Adedeji praised Akajemeli’s tireless efforts in repositioning SERVICOM and thanked her for the visit.

The heads of various departments within the fund were present at the meeting.

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