Lasaco Assurance Plc has urged all customers, claimants and stakeholders with unresolved outstanding claims to come forward with the necessary documents for quick resolution.
The firm, in a statement, said it was part of its commitment to ensuring transparency, efficiency, and customer satisfaction.
Lasaco Assurance Plc stressed that the call applies to individuals, businesses or entities that have taken any of its insurance policies but have pending claims or unresolved matters.
As a prerequisite for the exercise, the company advised claimants to provide documents (where applicable), such as an original copy of the insurance policy or certificate, outstanding relevant documents substantiating the insurance claim, and valid means of identification (National ID, International Passport, or driver’s license).
“Claimants are encouraged to submit their documents in person at any of our branch offices or electronically via email. For assistance with document preparation or clarification on required documents, please contact us via info@lasacoassurance.com.
“Lasaco Assurance Plc remains dedicated to upholding the highest standards of service excellence. This exercise aims to ensure that all valid claims are processed and resolved promptly. We appreciate your cooperation and patience as we work towards closing any outstanding claims,” the company said.
The National Insurance Commission (NAICOM) in November issued a directive to insurance companies to settle all outstanding claims by December 31, 2024, in a bid to reinforce the industry’s credibility and accountability.
Mrs Ebelechukwu Nwachukwu, Head of the Communication and Stakeholders Management Sub-committee of the Insurers Committee, communicated the directive after a meeting in Lagos.
Nwachukwu, who is also the Managing Director of Rex Insurance Ltd., said the Commissioner for Insurance (CFI) instructed all CEOs to ensure that no outstanding claims appear in their financial books by the close of 2024.
She said: “The regulator emphasised a targeted approach to verifying the accuracy of outstanding claims on insurers’ records.”
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