How NIPOST appreciated south-west customers in Ibadan

For loyal customers of the Nigerian Postal Service (NIPOST) in the South-West zone, last Thursday was an unprecedented one in their relationship with the postal agency as they were invited from all South-west cities under the zone to take part in the maiden edition of the zone’s.

They came all the way from Ile Ife, Osogbo, Oyo, Ogbomoso, Sagamu, Abeokuta and others and converged on the General Post Office, Dugbe, Ibadan, for what they expected to be a meeting which may give them an oppourtunity  to talk about their grievances and expectations.

But they were surprised that the forum was just about them and not an avenue to add to their burden.

All those invited were the identified high revenue earners of the postal agency from the zone and they were brought together to be appreciated for their loyalty to the NIPOST in the last one year and also to get to know what their expectations were to enable the postal agency serve them better.

The customers’ forum is the first since the zone came into existence in 2017 and it is a platform for the zonal management of NIPOST to meet physically with selected customers in all towns across the zone, as a veritable platform for cross-fertilization of ideas for a more robust operational and delivery strategy that is of mutual benefit.

Speaking during the forum, the zonal manager of the Nigerian Postal Service (NIPOST), Adoyi Onyeke Simon, expressed his appreciation to the customers, stating that the business world had always acknowledged customers as king because they determine relevance, growth and continued existence of an enterprise.

He explained that the global postal sub-sector had not remained the same since the introduction of Information Communication Technology, adding that ICT had disrupted the makeup of the conventional postal stream and its delivery mode, reiterating that ICT had brought about new opportunities and threats, and that NIPOST had leveraged on the benefits of ICT to develop itself.

“What is news, however, is the fact that today, the narrative has changed. NIPOST as a responsive entity has taken advantage of the new ICT to enhance its operations and launch an array of new products and services for customers’ benefit. Of course, we can all attest to the fact that today, unlike what obtained in the pre-ICT days, digitally savvy customers can remain within the confines of their homes to track and trace their items courtesy of the new digital platform we have aligned our operations with,” he said.

He explained further that in order to utilise ICT channels for effective service delivery, NIPOST had introduce into the postal market some new game changing digital products which includes POS electronic money transfer, E –commerce and logistics, address verification system (AVS) and Digital Addressing System (DAS), among other channels.

According to him, NIPOST as a government agency has well over 5000 postal facilities across the country where postal transactions take place daily.

“Our reach and physical presence in the nooks and crannies of the nation make us one of the most visible federal institutions and the most preferred in the postal sub-sector for public and private business partnership.

“I want to seize this opportunity to assure you that we have redesigned and rearranged our mail routing systems to enhance the effectiveness of delivery of all categories of mail items in line with international best practice. At NIPOST, we are constantly aware that customers are our strength and greatest assets and deserve quality service delivery,” he stated.

He concluded that the organization engages in periodic self-reassessment and operational reviews that would guarantee value-added services to satisfy the needs and aspirations of customers.

Some high revenue customers including the Ibadan Office of the Economic and Financial Crimes Commission (EFCC), were specially appreciated while the form also discussed how to improve NIPOST’s service and ensure time frame for goods delivery is not unnecessarily elongated.